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Free research essays on topics related to: total quality

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  • Total Quality Management - 649 words
    Total Quality Management is a strategic system involving teamwork, which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers by bringing organizations together with management enabling professionals to improve customer quality. Total Quality Management was developed not long after World War II. The United States occupation forces was aiding Japan to help them develop quality systems to resolve problems concerning the telephone syste ...
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  • Total Quality Management - 1,614 words
    What is Total Quality Management? For many companies the attainment of Total Quality Management is a valuable first step towards improving their overall quality performance. However, the most successful companies are increasingly making a commitment to a quality practice which extends to every aspect of their business. This practice is known as Total Quality Management (TQM). Total Quality Management means organizing your business to improve its effectiveness, flexibility and competitiveness as a whole. It not only provides the satisfaction of doing the job well and efficiently, but is also the most cost effective way of doing so. It is a common sense approach which extends a commitment to q ...
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  • Total Quality Management - 967 words
    Total Quality Management Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in devotion to established standards, such as the International Organization for Standardization's ISO 9000 series. Every organization, both for profit and non-profit, can benefit from Total Quality Management (TQM). One definition for TQM is a management strategy aimed at embedding awareness of quality in all organizational processes. It has been widely used in e ...
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  • Total Quality Management: What Is Tqm And How Can It Be Implemented In Industry Today? - 1,037 words
    In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80's and early 90's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product and to put the customer first. However before understanding the concept of "total quality management" (TQM) one must define quality. Quality is said to be "the ability to satisfy, or even exceed, the needs and expectations of the customer" (Mullins 1998). This quo ...
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  • Total Quality Management: What Is Tqm And How Can It Be Implemented In Industry Today? - 1,042 words
    ... hasis role of statistical and quantitative methods (5) Recognises the different contexts of Japan and America". He goes further in saying, " the weaknesses of Deming's model are (1) Action plan and methodological principles are sometimes vague, (2) the approach to leadership and motivation is seen by some as idiosyncratic, (3) does not treat situations that are political or coercive". My personal opinion is that the work of Deming was extremely important to the success of TQM, and his model offers a logical systematic approach to the problem of improving quality. I also believe, although Slack 1998 picks up on weaknesses of Deming's approach, the strengths far outweigh these. The success ...
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  • Total Quality Management: What Is Tqm And How Can It Be Implemented In Industry Today? - 1,038 words
    ... its bottom line. In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80's and early 90's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product and to put the customer first. However before understanding the concept of "total quality management" (TQM) one must define quality. Quality is said to be "the ability to satisfy, or even exceed, the needs and expectations of the customer" (Mu ...
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  • Total Quality Management: What Is Tqm And How Can It Be Implemented In Industry Today? - 1,042 words
    ... statistical and quantitative methods (5) Recognises the different contexts of Japan and America". He goes further in saying, " the weaknesses of Deming's model are (1) Action plan and methodological principles are sometimes vague, (2) the approach to leadership and motivation is seen by some as idiosyncratic, (3) does not treat situations that are political or coercive". My personal opinion is that the work of Deming was extremely important to the success of TQM, and his model offers a logical systematic approach to the problem of improving quality. I also believe, although Slack 1998 picks up on weaknesses of Deming's approach, the strengths far outweigh these. The success of TQM throu ...
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  • (tqm) Total Quality Management Implemented In Ll Bean Co. - 1,850 words
    Introduction: After much debate on a topic for this paper, it became quite clear that I would be taking from this course a newfound Love of (TQM) Total Quality Management. While we have covered many aspects of production management over this semester, I have become a huge advocate of this management philosophy. I find my self-using the principle of TQM in my daily life at work. I have even taken out my textbook in meetings several times. As for a case I had another dilemma and I was struggling a lot with my choice of a case, and than it happened, right before my eyes on CNBC was the President & CEO (Chris McCormick) of L.L Bean Co. After watching the interview with Mr. McCormick and seei ...
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  • Characteristics Of "total Quality Management" - 969 words
    Total Quality Management (TQM) is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.(Omachonu, Ross, Swift; 3.) TQM has become the basic practice in buisnesses though-out the world. Implementation of TQM in these organizations has been driven by the desire to in crease profits in the highly competitive business world. Total Quality Management techniques are designed to improve performance,(Raibon, Payne; 963.) and inevitably resulting in increased profits. Introduction During the early 1980s companies started to adopt the process of TQM. The customers were no ...
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  • Mcdonalds - 1,185 words
    ... re banned to operate in this country. Another group of regulators called interest groups can and have influenced McDonald's to treat its animals (cow and chickens) in a much more humane manner, which resulted in the restructuring of McDonalds' farms throughout its operations around the world. The summary of the task environment which is by definition a specific organizations or groups that affect the organization, which includes competitors, suppliers, customers, strategic allies and regulators. Here we described the task environment's importance to McDonald's, where McDonald's faces both opportunities and has threats in its environment. Diversity exists in a group or organization when i ...
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  • Tqm Analysis Of Lucent Technologies - 1,427 words
    The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their ...
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  • Positive Changes In The Workplace - 1,224 words
    ... l the mastodons and live for another season. We really have not changed all that much. Today's workplace requires us to give our best as often as possible. James Kouzes feels that "Opportunities to challenge the status quo and introduce change opens the doors to doing one's best. Challenge is the motivation environment for excellence (Kouzes, Posner 39)". The only exception that needs to be brought out by that is that we need to give people a change to get used to the changes before we introduce more. The major reason for stress is when you do not allow for the adjustment period in-between major changes. " Stress has gotten a bad name. Stress of all kinds is good ----- physical, emotiona ...
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  • Maintaining Good Client Relations - 1,268 words
    Establishing and Maintaining Good Client Relations Total Quality Management, customer satisfaction index, zero defects, client service - all are buzzwords of management in the 1990s. Yet what is all this about anyway? After all, lawyers and law firms successfully made it through the '80s without all the commotion about quality and service. Why all the fuss now? Is this just another fad, some passing fancy that will come and go like Hula-Hoops, disco dancing or designer jeans? Hardly. While the jargon may change over the balance of the decade, a fundamental change is taking place in client service, and the attorneys who realize this and change with it will be the attorneys who will be success ...
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  • Business And Applied Statistics Research - 1,955 words
    ... lways available.(Gates, McDaniel; 1999) In our situation this is not the case. In addition, stratification can be time consuming because of the time required to obtain the necessary information. Again this doesnt affect our research because the segmenting information is internal and readily available. Once the means of sampling has been established you can determine the size of the sample by working with management and the designated objectives. (See Appendix Ba for equation and calculation) What this example data is telling us is with a sample size of 89 we can be 95% confident that the true mean of the quality ratings will be within 5% of the true population mean. The standard deviatio ...
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  • Middle Managers - 1,846 words
    As the manufacturing industry of the economy began to decline in the 1970s and 1980s, the service type companies springing up everywhere. The ranks of white-collar middle managers made strides up the corporate ladders, and filled thousands of The stock market crash of October 1987 brought industries to a spiraling halt. Businesses, such as, airlines, financial services, and manufacturing were all descending. Suddenly all those things that organizations had counted on in the past, such as, stable market conditions, domestic competition, and the confidence to control In the late 1980s news of corporate axing in the middle management ranks became all to familiar. Companies began to delayer thei ...
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  • Safety & Health Program - 1,154 words
    Title : 14 ELEMENTS OF A SUCCESSFUL SAFETY & HEALTH PROGRAm Description : 14 ELEMENTS OF A SUCCESSFUL SAFETY & HEALTH PROGRAM Element 1: Hazard Recognition, Evaluation and Control. Establishing and maintaining safe and healthful conditions required indenifing h 14 ELEMENTS OF A SUCCESSFUL SAFETY & HEALTH PROGRAM Element 1: Hazard Recognition, Evaluation and Control. Establishing and maintaining safe and healthful conditions required indenifing hazards, evaluating their pontential effects, developing ways to eliminate or control them and planning action priorities.This process is the essence of successful safety and health management. Element 2:Workplace Design and Engineering Safety and heal ...
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  • Tqm - 1,479 words
    A new type of structure is being used in many organizations today. That structure is labeled Total Quality Management (TQM). This approach involves guaranteeing that an organization functions with a commitment to quality and continuous improvement in meeting its consumers needs. With any type of change there will always be a number of bumps in the road which slow down the process that can help a company increase the workers morale, production, profits and over all positive environment to conduct business. The pressures of the cutthroat market place has pushed companies backs against a wall and to compete on a global scale new ideas have to be explored. The purpose of a TQM program is to ampl ...
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  • From Brick And Mortar To Click And Mortar - 4,908 words
    ... call centers, smart cards, etc. (Seybold & Marshak, 1998, p. 33) These are the means by which customers can conduct E-commerce transactions, and the processes supporting them should be designed with the customer in mind. Stated differently, businesses must design the processes customers will use to conduct E-commerce transactions from a customer prospective. In other words, your business processes must support the customers needs, not merely your business needs. Many of the technologies noted above can provide customers with the ability to initiate and complete transactions on their own. They should be allowed to do so. When customers can complete most transactions using technology, midd ...
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  • Mcdonalds Vs Burger King - 1,430 words
    ... goals. IX. Policies/Procedures/Rules/Standards Standardization seemed to be the key at both stores. One can walk into any McDonald's in the country and find that a "Big Mac" is the same everywhere. Similarly, a "Whopper" will taste the same at every location. Therefore, the ingredients, and cooking methods must remain constant throughout. There can be no variation. Rules and procedures were posted on clear signs and made directly available to the There seemed to be individual autonomy for the most part at both stores. However, the reward system was not easy to identify. They seemed expected to do their job consistently and accurately, perhaps in fear of punishment. They received coopera ...
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  • None Provided - 1,049 words
    QUALITY AND CUSTOMER EXPECTATION;SERVQUAL "This study an service quality and customer expectations from services" aimed to find out the underlying consequences of providing service with customer orientation in the best quality. Companies provide a quality service to customers when they either meet or exceed their expectations. Many companies make the fundamental mistake of assuming that they know what their customers expect and through that lose customers. The researcher has searched and analyzed the literature produced by several well-know authors and researchers to have an overview of the subject. Parasuraman, Zeithaml and Berry (PZB) are the most important persons in the field of service ...
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