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Quality Improvement Employee Empowerment
1,043 wordsQ 4. a) Differentiate between the 'hard' and the 'soft' aspects of quality management. Use practical examples of each within your answer, taking either the manufacturing sector or the service sector as your focus (12 marks). b) An organisation you know has just employed a new Human Resources Manager. How is he / she likely to interact with the company's quality improvement programme? (8 marks). (Total 30 marks) The 'hard' versus 'soft' approach to quality is reflected in John Oakland's model of ...
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