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Critical analysis 1. It goes without saying that the rapid development of the Internet opens up new prospects for e-commerce. The number of suppliers and consumers in the new electronic markets are growing rapidly because of the universal nature of the Internet and because the Internet is easy to use and the costs so little (and it is evident that price will continue to be an essential competitive differentiator). The development of e-commerce has created new economic models and new rules of competition that should be taken into account. E-commerce provides good opportunities for the development of profitable business. The opportunities are immense; and nowadays firms have to follow the new technologies and new ways of doing business because in the nearest future e-commerce will be a major factor of enterprise development.
E-commerce includes goods and services that can be delivered over the networks, such as software, music, etc. Also it includes goods and services that can be delivered in some other way, such as computers, flowers, and books. Recently another type of e-commerce has been created: niche publications. Their purpose is to attract readers attention to things they didnt know about before. It is a kind of net advertisement that is very popular and profitable nowadays. The major advantage is that e-commerce offers the opportunity to overcome many of the trade, enterprise and employment challenges such as peripherality, small scale, and regional differences in enterprise distribution.
eMarketer estimates that retail e-commerce sales will increase an average 18. 6 % per year between 2005 and 2009 that's strong growth, but still a downturn from the 26 % annual rate seen between 2001 and 2005. For example Amazon. com, the largest US online retailer, has increased net sales to $ 2. 14 billion, up from $ 1. 75 billion a year earlier. Today, Internet retailers offer a stable shopping environment; at the same time, Internet users are becoming more sophisticated in utilizing multiple shopping channels to research and buy products. 2. Each company has to create a good strategic plan for its development.
If it wants to gain market share it can focus on increasing sales or new products. But if a company provides services not goods it should focus on improving its services and developing new types of it. United Parcel Service (UPS) is considered to be the world's largest package delivery company. They say that it has become an essential part of daily life for many Americans. The company is constantly improving its operations and has recently included logistics and other transportation-related areas. Most of all UPS is mentioned as a company that delivers goods on time.
But United Parcel Service isn't without its problems. Though customers have pointed the company's on-time delivery is very high but there are a great number of them who are not satisfied with the service. It happens because the number of incidents of mishandling of packages or difficulty making insurance claims for packages lost or damaged. Several customers have even created entire websites to their complaints about the company. Most of all large or odd-shaped items often require specialized packaging. The company can offer packaging from blanket wrap to custom cartons but employees of UPS know that the internal quality assurance processes that are in place within UPS are failing miserably.
Most of all some of the customers think the company needs to hire some more qualified workers. It goes without saying that the customers want their parcel not only to be delivered on-time but safety and in good shape. Thats why the company was not gaining market share. Most of all nowadays it has a lot of competitors including United States Postal Service (USPS), FedEx, and DHL that can provide inexpensive ground based delivery market of good quality. With the purpose to gain better market share United Parcel Service should take into account the quality of the service. E-commerce developments over the past five years fall into three broad domains: business-to-business, business-to-consumer, and intra-business.
The most significant impact to date has been in business-to-business e-commerce, where the benefits include better communications and co-ordination, and control of inter-firm business processes. E-commerce is based on a well-organized business structure and a secure. A successful e-commerce organization must also provide an enjoyable and rewarding experience to its customers such as purchase suggestions, chat rooms and discussion boards. A company's survival and development will increasingly depend on customer loyalty, product innovation, service, and organization.
Taking into account these facts, it should be pointed that efficiency and the intelligent use of information technology have become vital elements of company strategy.
Free research essays on topics related to: goods and services, commerce, business to business, e commerce, market share
Research essay sample on Business To Business Goods And Services
