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Free research essays on topics related to: customer satisfaction

56 results found, view free essays on page:

  • Product Or Service Balanced Scorecard
    1,176 words
    ... ment is required in training employees, maintenance of equipment and integrating with suppliers. With this embedded into the processes the goal of achieving zero defects can be achieved. Executives claim that manufacturing costs decrease as quality increases thus a continuous drive to reduce product defects will enhance the long run productivity of the production process. Managers tend to use the economic order quantity (EOQ) model which helps in determining the cost balance between an addit...
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  • Windows Nt Customer Loyalty
    2,802 words
    ... J. Banks, J. Brown, E. Kimble, J. Sachsel stock quotes and other investor services. NASDAQ s decision to use App Manager to manage its web site was made with the intent of improving the reliability and performance of their Microsoft Windows NT servers. NASDAQ was in the market for a solution that could "proactively" manage its web site. App Manager exceeded all of the stringent requirements NASDAQ had for monitoring their web site. Before selecting NetIQ and App Manager, NASDAQ decided to fi...
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  • Ford Motor Company Products And Services
    2,332 words
    The Twentieth Century was profoundly affected by the innovations of Henry Ford. The invention of the automobile gave opportunities to multitudes of people. These opportunities were not just in transportation, but in occupation as well. Today, no matter where a Ford is produced, the consumer knows that they are receiving a high quality product. The reason for this is that the majority of Ford vehicle parts are designed by Ford engineers, manufactured in Ford plants and assembled in Ford product l...
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  • Peanut Butter Customer Satisfaction
    2,033 words
    ... o nationwide. Our VP of Sales and VP of Marketing clearly outlining our quarterly target goals have developed a strategic plan. Once we have a hold on our first initial six states then we will move from east to west covering all states. By the end of the third quarter we hope to be in all 50 states. After our first year we will evaluate our sale and profit margins and make a determination if we are ready to move into Canada, Mexico, and Europe. Company Objectives for Proctor & Gamble and Jif...
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  • Strengths And Weaknesses Chain Reaction
    1,095 words
    In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80 's and early 90 's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product and to put the customer first. However before understanding th...
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  • Total Quality Management Customer Satisfaction
    1,078 words
    ... has role of statistical and quantitative methods (5) Recognises the different contexts of Japan and America." He goes further in saying, " the weaknesses of Deming's model are (1) Action plan and methodological principles are sometimes vague, (2) the approach to leadership and motivation is seen by some as idiosyncratic, (3) does not treat situations that are political or coercive." My personal opinion is that the work of Deming was extremely important to the success of TQM, and his model of...
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  • Strengths And Weaknesses Competitive Advantage
    1,096 words
    ... its bottom line. In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80 's and early 90 's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product and to put the customer first. However be...
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  • Total Quality Management Product Or Service
    1,921 words
    Introduction: After much debate on a topic for this paper, it became quite clear that I would be taking from this course a newfound Love of (TQM) Total Quality Management. While we have covered many aspects of production management over this semester, I have become a huge advocate of this management philosophy. I find my self-using the principle of TQM in my daily life at work. I have even taken out my textbook in meetings several times. As for a case I had another dilemma and I was struggling a...
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  • Benefits Of Tqm And Iso Quality Standards
    1,335 words
    Since the establishment of ISO 9000 international quality management standards in 1987, many companies in the world have implemented the system. The number of ISO 9000 certificates awarded grew by nearly 27 % in 1999 compare to 1998, demonstrating the impact of ISOs quality management standards on business activities worldwide. These are among the findings revealed by the ninth cycle of The ISO Survey, which updates the ISO 9000 certification picture to the end of 1999. The survey shows that twe...
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  • Net Profit Margin Profit Margins
    1,327 words
    ... ion and processing high quality materials to the market. In the past Birds Eye financial analysis has been questionable. Birds Eye net profit margin in 1977 was - 32 %. Within these years the company tremendously hit an all time low in their profit margin. However, in 1979, profit margins increased and were very successful. Also in 1970, Birds Eye bounced back from a tax loss. On the other hand, sales have been good year after year. Strategic Implications: The company needs to be knowledgeab...
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  • Hospitality Industry Customer Satisfaction
    708 words
    Canada is significantly popular among numerous tourists for it has a wide range of recreational activities that are of a high interest for the people from different countries. Canada offers the world's ski and snowboarding enthusiasts some unique opportunities. A country as large as Canada offers a great variety of ski and snowboard hills, and virgin winter terrain, ranging from the Atlantic to the Pacific coasts. An added attraction to visit this huge country for a winter sports vacation is the...
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  • Childrens Hospital Employee Satisfaction
    896 words
    Business Process Perspective What was the process of creating a BSC at Duke Childrens Hospital? Implementation BSC aligned hospital goals around four quadrants: financial health, customer satisfaction, internal business procedures, and employee satisfaction. It was explained to the hospital employees that all quadrants are equally important and an equal amount of effort should be put into each of them. If there was not enough done in one quadrant, and too much in another, it would give a mis bal...
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  • Case Analysis Pizza Hut A Customer Loyalty Program
    1,212 words
    Case Analysis: Pizza Hut - A Customer Loyalty Program List of Facts In 1958 the Carney brothers opened their first Pizza Hut restaurant. The company was so successful that by 1977 it had more than 3, 200 restaurants. Further it was acquired by PepsiCo. The quantity of restaurants increased to 12, 300 and Pizza hut became the worlds largest pizza restaurant chain. In 1986 Pizza Hut implemented the delivery service in order to improve customer service initiatives. Simultaneously, the company consi...
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  • Balanced Scorecard Hyde Park
    1,272 words
    The aim of the work is to discuss the use of the Balanced Scorecard by small and medium enterprises, based on the article by Andra Gumbus and Robert N. Lussier "Entrepreneurs use a balanced scorecard to translate strategy into performance measures." The central conclusion of the paper is that the use of BSC in small enterprises has proved itself to be an effective way for better company's performance; but due to the fact that the knowledge and research in this sphere is scarce, deeper knowledge ...
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  • Lot Of People Amounts Of Money
    2,711 words
    The hospitality industry traditionally has been the most influenced by the changes in society, such as changing lifestyles, changing patterns of vacation and weekend time spending, even by the changes in attitudes of the groups of people that constitute society at large. There are many solid reasons for such a correlation, since hospitality industry is initially designed to satisfy the various and always changing needs of the individuals as well as to serve the purpose of providing people with d...
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  • Hudson Bay Company Square Feet
    3,154 words
    The Hudson? S Bay Company INTRODUCTION The Hudson's Bay Company is the oldest incorporated merchandising company in the world. The Bay has remained in business in North America after its incorporation on May 2, 1670 by the Royal Charter. The official title of the company is, The Governor and Company of Adventurers of England trading into Hudson's Bay. This title is usually shortened to Hudson's Bay Company or, just the Bay. I was attracted to the Hudson's Bay Company because firstly, I am freque...
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  • Total Quality Management Harcourt Brace
    2,892 words
    Introduction In today s business world, companies are expanding into global markets. Because of language, cultural, and governmental differences, standards have been created for smooth transitions into these markets. Standards are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that materials, products, processes and services are fit for their purpose. 5 International Sta...
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  • Total Quality Management U S Companies
    2,973 words
    The major new element in world market competition is quality. During the 1970? s and 1980? s, the Japanese and their U. S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM). More and more U. S. companies have demonstrated that such achievements are possible Using TQM as a new way to manage. Such companies also found that they were recognized with everyone ...
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  • Wall Street Journal 21 St Century
    3,846 words
    Management in the year 2000 global organization Technological advances at the end of the 20 th century have allowed companies to globalize, facilitating the sale of their goods and services in foreign markets. Communications, empowerment, and learning will be the three greatest deciding factors in the success of these new multinational firms. To be more successful in business in the global environment, it will be necessary to expand to the global market. An increase in production, sales and prof...
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  • P 038 G Peanut Butter
    4,233 words
    Company Introduction One does not need to look far to witness a variety of contributions to our everyday lives from the talented scientists and researchers, past and present, at Proctor &# 038; Gamble (P&# 038; G). At least one P&# 038; G product can be found in virtually every home in the United States, and the Companys products are in 140 countries worldwide. P&# 038; G credits its success in product innovation to deeply understanding consumer needs and desires then bringing these to life thro...
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