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Service Quality Quality Service
1,075 wordsQUALITY AND CUSTOMER EXPECTATION; SERVQUAL "This study an service quality and customer expectations from services" aimed to find out the underlying consequences of providing service with customer orientation in the best quality. Companies provide a quality service to customers when they either meet or exceed their expectations. Many companies make the fundamental mistake of assuming that they know what their customers expect and through that lose customers. The researcher has searched and analyz...
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Big Brothers Executive Director
1,752 wordsIn 1903 a man by the name of Irvin F. Westiemer encountered a young boy in an alley. This boy was searching for food in a garbage can. This unfortunate sight inspired him to organize an agency, which would be responsible for providing little boys who have no father figure, a male role model. This concept led to the creation of Big Brothers in the early 1900 s. Irvin F. Westiemer is responsible for a non-profit, North American wide, private social service. The theory of introducing a male role mo...
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Cruise Line Industry Carnival Case Study
1,036 words... und the world. 2. Finance (Financial Analysis see Appendix E) a. Revenues have increased by 57. 20 % and the net income of the company has increased by 105 % since 1993. The companys liquidity ratios are weak and need attention. Carnival has high profitability ratios and has decreased their current and long-term debt by using more liquidity. 3. Research and Development a. The company is constantly trying to upgrade their product. They do this by building new and larger ships. They offer more...
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Case Analysis Jetblue Airways Adding Value
1,208 wordsCase Analysis: JetBlue Airways - Adding Value List of Facts JetBlue Airways is referred to as the best-funded start-up airline in U. S. aviation history with an initial capitalization of $ 130 million (Bodouva, 315). Its strategy is to combine innovation and technology with common sense. The companys business objective is to bring humanity back to airline travel and to make flying more enjoyable (Bodouva, 316). No wonder that JetBlue Airways placed high emphasis on customer service. The company ...
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Chief Executive Officer Joint Venture
1,595 wordsVerizon Wireless Verizon Wireless is one of the global largest providers of communication services. Verizon companies are the leading suppliers of wireless communications in the United States. At the present time, the company has the largest nationwide wireless voice, data network and more than 30 million customers. Verizon is also the largest directory publisher in the world. Verizon has a fortune of 10 companies with approximately $ 67 billion in annual 2002 revenues and 229, 000 employees. Th...
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Joint Venture Hong Kong
3,432 wordsKFC in China In 1986, Tony Wang was Vice President of the Southeast Asia division of KFC. He had an opportunity of bringing the worlds largest chicken restaurant company into the worlds largest populated country. Wang was an experienced entrepreneur and had been working for KFC for seven years. No other fast food companies were currently operating in the Peoples Republic, so Wang did not have anything to go by and nothing to help him evaluate the attractiveness of the Chinese market. The main do...
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