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Example research essay topic: Total Quality Management Organizational Goals - 2,018 words

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BOOZ ALLEN HAMILTON: A GREAT PLACE TO WORK FOR Booz Allen Hamilton is one of the worlds leading management consulting firms that provides technological consulting services to firms all over the world. They give management consulting and technology integration to most of the companies cited in Fortune 500 companies. First established in 1914 by Edwin Booz, the company now boasts of more than 12, 500 employees in some 100 offices and six continents. Managing a company entails important functions that need to be utilized in its business affairs.

A companys success depends on how the business and the company as a whole, is managed especially in the areas of planning, organizing, leading and controlling. In the area of planning, the management of the Company streamlines policies and plans in running its business. In planning, strategic plans and priorities are identified while financial forecasting is done to ensure that its business finances can support the plans for implementation (List of Management Functions, 2005). What sets Booz Allen Hamilton apart is its good corporate citizenship which is rooted in community service.

It supports a wide variety of charitable and non-profit organizations around the world. It continues to provide free management and technology consulting services for deserving companies so that they can operate faster and more efficiently. The companys planning function operates as its management defines the organizational goals and proposing ways to reach them. The planning function at Booz Allen Hamilton can be gleaned from the communication that operates between the firms operating united commercial consulting sector that performs classical management consulting, and a larger government consulting sector that provides development and systems integration services was essential. In particular, the company wanted to expedite the transference of the firms most valuable assets intellectual capital. (Kirkley, John).

The firm plans to enhance its communications strategies so that there is efficient knowledge transfer with its external clients. It also develops the budget, analyzes capital and investments and allocates budget for services and activities. It sets to implement such plans and business operation. In planning, it is an ongoing process of developing the business' mission and objectives and determining how they will be accomplished (Even, 2005). A planning process known as strategies planning is introduced in a step-by-step manner. Through this process determination of the organizations strengths and weaknesses is made.

The more levels of employees involved the more likely it is that a true assessment of the organization can be obtained (Graham, Gray). In terms of the Booz Allen Hamilton's planning function, author Kirkley states that with in-depth expertise in both strategy and technology, Booz Allen Hamilton transcends the conventional categories of consulting. Our global breadth of proficiencies -- spanning functional capabilities, experience in more than 20 industries, and government work with diverse public sector markets -- is grounded in their first-hand knowledge gained from serving clients. (Kirkley, John). After the managers have prepared plans, they must translate those relatively abstract ideas into reality. Sound organization is essential to this effort. Organizing is the process of creating a structure of relationships that will enable employees to carry out management plans and meet organizational goals.

By organizing effectively, managers can better coordinate human, material and information resources. Indeed, the success of Booz Allen Hamilton depends largely on managements ability to utilize those resources efficiently and effectively. In several of the problems that the company encounters, the organizing function is seen as it re-engineers the company to fit the new IT infrastructure. The CIO, S. George Tillman, initiates major studies that examine hot IT services were delivered within the company, the collaboration needs of both ITs external and internal customers as well as the path that this will eventually take in the long run as it organizes and upgrades its present company technology (Kirkley, John). Another management function is leading.

After management makes plans, creates a structure, and hires the right personnel, someone must lead the organization. Leading involves communicating and motivating others to perform the tasks necessary to achieve the organizations goals. Leading is not done only after planning and organizing end; it is a crucial element of those functions. When customers demanded for a faster turnaround on RFP (requests for proposals) and deliverables, Booz Allen Hamilton was ready to lead the company with ideas on value creation. The company states that in terms of relationship management, we know that strong relationships are essential to drive growth, something thats complicated by an increasing client trend to hire joint vendor consortia. Indeed, at the core of the companys mission is creating value with every engagement.

With a company that has this in mind, it will naturally flow that the people in it will put excellent quality as their priority. Meanwhile, the process by which a person, group or organization consciously monitors performance and takes corrective action is controlling. Just as a thermostat sends signals to a heating system that the room temperature is too high or too low, so a management control system sends signals to managers that things arent working out as planned and that corrective action is needed. Booz Allen Hamilton's success is due to its competitive spirit, ability to respond to customers needs with diverse and genuine products and its control procedures. In fact, Daniel Gasparro, Booz Allens senior director of operations says that the success of the companys efforts is not defined by technology but by the ability to manage change. He states in no unequivocal terms that, One of the most important steps in this entire process was to establish a governance model consisting of a steering committee that represents the firms consulting sectors and support operations.

Values are the leverage point for the whole internal impulse to excel, because they encompass not only what and how but also why. Values provide perspective in the best and worst of times. Creating a statement of an ideal reality allows a person to start building bridges between the current state of affairs and the ideal one. The values of the employees of Booz Allen Hamilton spell how the people in it behave. The people here take the trouble to create a mission based on values that gain clarity about what they really want, independent of what seems possible. Creating a statement of an ideal reality allows the employees to start building bridges between their current state of affairs and the ideal one.

In short, their behavioral values provide a leverage for their mission, and it is that mission which motivates achievement. Peak performers of Booz Allen Hamilton are supported by their discovery of a place to stand. The employees and management are doing what they feel best equipped to do and are they are doing it very well. They know the joy of using themselves to the fullest. Total Quality Management (TQM) is the continuous process of ensuring that every aspect of production builds in product quality. Quality must be stressed repeatedly so that it becomes second nature to everyone in an organization and its suppliers.

Close to the Total Quality Management strategy, the Booz Allen Hamilton employs the restructuration approach where "clients design and execute programs of strategic and operational change and build their capabilities for continuous improvement" (Booz, David 1999). Real motivation at Booz Allen Hamilton catches internally after the mission is clear. Behavior is determined by expectations of the consequences and individual interpretation of the attractiveness of the consequences. They develop their people seriously and systematically.

This includes mentoring to off-site courses plus their award-winning knowledge network. A world-class analytical, leadership, management and relationship-building skills (Booz Allen Spotlight on Special Olympics). This is similar to that theory which maintains that Motivation starts with the desire to be free, to be free from dependency on others, freedom to live the lifestyle we dream of, freedom to explore our ideas. Total freedom is not possible or desirable, but the struggle to achieve that ideal is the basis for motivation. (Webb, 2001).

Yet, more than the expectation of consequences and the individuals interpretation of the attractiveness of the outcome, until an individual makes a personal commitment to achieving peak performance and makes the internal decision to excel, nothing much will happen. Thus, committed men and women of Booz Allen Hamilton fulfill the impulse to improve themselves and who determine the direction a mission will take has strong commitment to values. This is the factor that ultimately motivates people to stay despite various pressures. Several views suggest that internal motivational drives control the lives of these peak performers. Atkinson, an expert on internal motivations, describes the two internal motivational drives: the need to achieve (nAch) and the need to avoid failure. When one sees a change that lasts, one can be almost certain that it took roots within the individuals it affects, at the level of their own talents and motives.

By contrast, many of the quick fixes treat motivation as if it were a fuel one injects into ones system to make one run, and propose solutions that are external to the individual. Peak performers at Booz Allen Hamilton realize that external motivators produce the shortest-lived results (Kirkley, John). Thus, the organization works with ambitious organizations in making a mark in the world. People get a wide variety of experiences in a wide spectrum of issues from the very start of their stay in the company. Experts on motivation cite different theories on how it works.

McClelland, states three needs theory: need for achievement. (NAch) which is the drive to excel; need for power (n Pow), which is the need to make others behave in a way that they would not have behaved otherwise and the need for affiliation (nAff), which is the desire for friendly and close interpersonal relationships. Of these three, the most important component, upon which the other three are based, is a well-developed sense of belonging. Humans have a need to feel valued, important and protected by others to feel comfortable within a group, family, friends and colleagues. (Brendtro, Brokenleg and Bockern, 1992). At Booz Allen Hamilton, employees are so motivated in promoting its onsite childcare center in Mclean and training center considered as second to none. Employees even claim that their have stimulating work where the training programs are flexible and highly praised (Washington Names Booz Allen as a Great Place to Work). In addition to this, Booz Allen Hamilton also topped the list in the key categories of performance and favorable client perceptions, according to a new study from Kennedy Information.

Thus, this firm got the number one in the perception category. They got 65 % favorable ratings and only 1 % unfavorable ratings. (Kennedy Information). Even Booz Allen professionals rank their colleagues and the firms culture as the main reason why they joined and continue to enjoy their stay in the company. Indeed, it is not surprising that Booz Allen Hamilton is chosen for the fourth time by Washingtonian magazine as one of 55 organizations in the Washington, DC, area designated Great Places to Work. (Washington Names Booz Allen as a Great Place to Work). REFERENCES Booz, David.

Who rules large system trans organizational development (TD) Consulting? Accessed 25 October 2005 at: web Brendtro, Larry; Brokenleg, Martin, Van Brokers, Steven (1992). The Circle of Even, B. L. (2005) The Five Functions of Management. The Foundation of Management Excel, Department of Agricultural Economics, Ohio State University Extension. Accessed 25 October 2005 at: from web Graham, G (n.

d. ). Certified Trainer Facilitator, National Center for Employee Development. Retrieved 25 October 2005 at: web Kirkley, John. Looking Inward. IT governance model steers Booz Allen Hamilton. Accessed 25 October 2005 at: web &subacid = 6 List of Management Functions. (2005) World Health Organization.

Accessed 25 October 2005 at: web Washington Names Booz Allen as a Great Place to Work for Fourth Consecutive Time. Oct. 27, 2005 Accessed 28 October 2005 at: web b Hits = 0 &sNumVideoHits = 0 &Region = &Geography = &Taxonomy y 1 = &Taxonomy 2 = &Ta xonomy 3 = &Sort By = dateline+ASC&Group By = - 1 &ITID = 65156 8 Webb, Captain Bob. Self-Education Skills. Accessed 25 October 2005 at: web


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