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Leadership is based on the ability to influence others to achieve organizational goals. Formal leaders hold a high rank in the hierarchy and informal leaders are recognized for outstanding skills and abilities. Managing is sometimes mistaken for leadership. The difference is that a manager brings order to the employees, and a leader makes useful changes in the organization. Communication is the process of two or more people exchanging information. The sender is the initiator of the message and the receiver is the one that the message is direct to.
Effective communication is achieved when the message from the sender is received as it was intended. Motivation can be understood as a force within us that is triggered by various needs. This force then drives us to satisfy an unsatisfied need. There are basically two different categories of motivation. One is intrinsic and the other extrinsic motivation. Intrinsic motivation comes from inside ourselves and extrinsic from outside ourselves.
All three of these are lacking at the MMM Ale House and Brewery. Some of them are highly impacted by the weaknesses in the organizational structure, and some are lacking in the individuals as skills. Motivation, leadership and communication are dependent on one another and cannot function very well in an organization on their own. Leadership generally deals with the complexities of humans and human behavior.
There are many approaches to leadership, each with theories and models. The Traits theories would look at leaders and explore their traits or characteristics. Behavioral leadership theories centre on the behaviors demonstrated by effective leaders. Lastly, the contingency approach puts forward the notion that "it depends" on both behavior and traits.
Situations can affect what traits and behaviors are most useful. The most suitable leadership approach for the MMM Ale House and Brewery would be the contingency approach since it offers ways to look at behavior and traits. It also lends itself to approaches for leading tasks and people. There are task issues and relationship issues at MMM Ale House and Brewery that need leadership. Some of the leadership weakness at MMM Ale House and Brewery are: the lines of authority for the division of labor between the apex and the middle line are not clear.
This makes leadership difficult. The T is not motivated to take on this leadership, or he does not have the leadership expertise to lead. It is the T that should set forth the proper leadership characteristics, and develop the triggers that will motivate his organization. There seems to be no communication from him about the mission, strategy, or goals of either facility.
If this is missing at the top, it cascades down throughout the organization very quickly. It is evident that the professionals in the operating core are confused, and do not have clear goals to follow. These goals would help pull all of them in the same direction. The middle line, where T is managing, needs qualified managers. When there are no qualified managers, and management systems are in chaos, leadership is compromised for the strongest of leaders.
Regarding communications, the MMM Ale House and Brewery does not adequately provide the network for good communications among all its employees. Unit groupings are weak and management does not seem to have a lot of integrity in their communications. It is important to have a place that can determine what communications vehicle should be used to gain the highest impact for any given message. Rich communication demands face-to-face interaction, next is the telephone, and the poorest is via memo or letter.
There are no liaison positions in place at the MMM Ale House and Brewery. These positions could determine communication vehicles, disseminate information and improve upward, downward and horizontal communications. A very large part of good communications is also about listening and knowing how to communicate. Communication involves giving and receiving feedback. These skills are generally part of a good training program.
The MMM Ale House and Brewery does not have a good training program in place that could help them increase harmony, efficiency and mutual understanding. When good communications are in place, feedback is at an optimum, therefore, managers and employees could actively participate in formal and informal evaluations processes. If the managers and employees are involved in the evaluation process, they are most apt to be fair and equitable in their assessment of each other.
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Research essay sample on Managers And Employees Training Program
