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... at other branches and then prizes such as vouchers, holidays, cars, etc. Delegation Delegation is also a key issue in management styles, in order for a manager at Thornton's to delegate successfully, they must achieve the following: . Identify a suitable person for the task. Prepare the person, explain task clearly make sure employees understand task and leave room in task for initiative. Make sure the subordinate has the necessary skills and experience to achieve the task successfully.
Keep contact with employee for support and monitor process. Praise and acknowledge when task is completed With tasks delegates appropriately, the manager has the flexibility to oversee subordinates and focus there attention on their own personal tasks, for example, wages or incentives for customers or Promotional material that needs to be put up for new season or sale in Thornton's. Another skill that managers need in Thornton's is time management, this is because they need to prioritise their tasks in a more effective manner. Organisation coincides with time management so that managers can run their department like 'clockwork'. Stress management Stress can be a critical management skill that is needed in Thornton as, due to such problems as family problems, bullying or heavy workload, employees can become stress and inevitably, this will affect the business in such ways as high absence from employees and unmotivated, distracted staff.
Therefore, it is in the business's best interest that the training their management to deal with stress and the effects of doing so. Management have to learn that they must be approachable to staff that need help with stress, they must learn to supportive and listen to any problems that staff may have. They need to find the root of the problem quickly, so that it doesn't affect the employee or the business too much and then deal with the problem accordingly. For example, if the employee has family problems, the business cannot do a lot for the employee and if the employee is not expendable, then the business may offer the employee time off instead of the business having bad absences, this may help the employee as they can sort their problems and the business can find a temporary employee.
Large businesses such as Thornton's offer staff counselling from staff inside the business, this is an advantage as staff feel that they are important to the business and it helps the business keep their workforce motivated and valued. Management also need to make sure that the environment that staff are working in is also up to standard, for example, in the factories of Thornton's, the environment has to be clean and safe so that staff are not stressed with poor work qualities. Evaluation of training and development If Thornton's use these different methods of professional development they will be able to achieve the following objectives or efforts. This will be of the following: . Supply market intelligence. Long term relationships.
Reconstructing of the supply base. Earlier supply involvement. Quality assurance. Performance measurements Strategic efforts above will be accomplished as long as Thornton's managers can use their managerial skills effectively; staff know what they are doing and their tasks. Staff are motivated and know their job role.
Also, the correct people are in their suited job and all personnel are trained in whatever manner or skills that they need in each different department. Thornton's could improve their development and training methods, even thought the business already has an exceptional training and development methods, is in the areas of planning, health and safety and the investment in people. The reason for this is because their human resource department is not very organised and takes longer to complete tasks than should take which can hold things up, for example, appraisals can take longer and if staff have a problem, this can delay the problem getting sorted. This is because Human Resources department have a lot of tasks to complete and can get waylaid on completing certain tasks.
Therefore, if they plan their weeks better on what tasks are getting completed, who are completing these tasks and how many tasks need to be completed and deadlines, this will help them considerably. New staff may be needed in the Human Resource department also as staffs workload may also be to large, this may be another reason why tasks are not being completed till later. Although the Health and Safety features in this business are immaculate due to the business being a food company, time is a key issue as all clothing and equipment needs to be used and cleaned and takes time to achieve. Staff, at the start of there shift, have to clean all clothing and equipment before they use it and this takes time, which means the business is not making money as they are not producing any products as staff are to busy cleaning.
A solution to this problem would be, take half an hour from each staff shift (as two staff work one night and one day shift) and employee a cleaner to work the hour between the two employees shifts to clean the equipment and the clothing properly which will save time as employees will probably take longer than a specialist cleaner and may not have the right equipment or the business may not provide the best equipment for the task as they are not specialist in cleaning, only making chocolate. Thornton's need to invest a lot of time into their employees to make them feel valued and important to the company. Although the business already takes time in making their employees feel like this, they may need to give staff a little Cost of benefit analysis The cost of training need to be lower than the benefits it gives, otherwise, there is no reason why there should be the training involved if the business isn't going to reap the benefits or profits as Thorntons will be losing money. A summary of this equation would be of the following: Benefits = Profit for business Costs This equation will be the cost- benefit analysis of the business; it is the analyses to see whether Thornton's training is gaining more profit than the cost of training involved. Formal and informal feedback To analyse the cost of benefits, informal and formal feedback is needed to from the main target group, the employees.
As they will be the only people who really know whether the training given really works and if they feel the skills taught have benefited them a lot and their departments resulting in the whole business of Thornton's. To achieve this, such methods as suggestions boxes, appraisals, questionnaires and one to ones are used to establish results. Programme improvement When the results have been gathered and analysis has taken place, then the problems that have been raised will be known and will then have to rectified. To rectify these problems, improvement is needed to change these problems for the better. This will save Thornton's money in the long run by changing certain aspects of the training programmes so that there are no flaws and staff are happy with the training and feel that it is effective. Meeting targets To make sure that targets are met in Thornton's so that the businesses main aims and objectives are completed, planning must be used so that tasks are accomplished and deadlines are met, employees are delegated the right jobs and that suitable employees are given the right tasks.
Without planning, Thornton's business would be useless as tasks would not be completed on time, deadlines wouldn't be met and competition would overtake the business.
Free research essays on topics related to: benefit analysis, training and development, key issue, health and safety, human resource department
Research essay sample on Human Resource Department Training And Development
