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... crisis is success. However, the TQM wisdom is, not having a crisis is success. The latter is much harder to measure, but in successful organisations, prevention is the established culture and philosophy.
ISO 9000 International Quality Management Standards and Guidelines The ISO 9000 family of international quality management standards and guidelines has recently been revised. These revised standards are now identified by the 2000 in their designation. (ISO 9000: 2000). Before, ISO 9000 was a set of five guideline standards that define the requirements for an effective quality system. Of those five guideline standards, only three were certification standards (ISO 9001, 9002 and 9003); both ISO 9000 and 9004 were guidelines for the other three.
Now the three standards ISO 9001, ISO 9002, ISO 9003 have been integrated into the new ISO 9001: 2000. The standards, guidelines and technical reports which make up the ISO 9000 family&# 61482; are: STANDARDS AND GUIDELINES PURPOSE ISO 9000: 2000, Quality management systems Fundamentals and vocabulary Establishes a starting point for understanding the standards and defines the fundamental terms and definitions used in the ISO 9000 family which you need to avoid misunderstandings in their use. ISO 9001: 2000, Quality management systems Requirements This is the requirement standard you use to assess your ability to meet customer and applicable regulatory requirements and thereby address customer satisfaction. It is now the only standard in the ISO 9000 family against which third party certification can be carried.
ISO 9004: 2000, Quality management systems - Guidelines for performance improvements This guideline standard provides guidance for continual improvement of your quality management system to benefit all parties through sustained customer satisfaction. ISO 19011, Guidelines on quality and / or environmental management Systems Auditing Provides you with guidelines for verifying the systems ability to achieve defined quality objectives. You can use this standard internally or for auditing your suppliers. ISO 10005: 1995, Quality Management Guidelines for quality plans Provides guidelines to assist in the preparation, review, acceptance and revision of quality plans.
ISO 10006: 1997, Quality Management Guidelines to quality in project management Guidelines to help you ensure the quality of both the project processes and the project products. ISO 10007: 1995, Quality Management Guidelines for configuration management Gives you guidelines to ensure that a complex product continues to function when components are changed individually. ISO/DIS 10012, Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment Give you guidelines on the main features of a calibration system to ensure that measurements are made with the intended accuracy. ISO 10012 - 2: 1997, Quality assurance for measuring equipment Part 2: Guidelines for control of measurement processes Provides supplementary guidance on the application of statistical process control when this is appropriate for achieving the objectives of Part 1. ISO 10013: 1995, Guidelines for developing quality manuals Provides guidelines for the development, and maintenance of quality manuals, tailored to your specific needs. ISO/TR 10014: 1998, Guidelines for managing the economics of quality: Provides guidance on how to achieve economic benefits from the application of quality management.
ISO 10015: 1999, Quality management Guidelines for training Provides guidance on the development, implementation, maintenance and improvement of strategies and systems for training that affects the quality of products. ISO/TS 16949: 1999, Quality systems Automotive suppliers Particular requirements for the application of ISO 9001: 1994 Sector specific guidance to the application of ISO 9001 in the automotive industry. The purpose of ISO 9000 quality management standards is stated in clause 0 of ISO 9000 (Guidelines for selection and use): Most organizations industrial, commercial or governmental produce a product or service intending to satisfy a users needs or requirements. Such requirements are often incorporated in specifications.
However, technical specifications may not in themselves guarantee that a customers requirements will be consistently met. For example, there may be deficiencies in the specifications or in the organizational system to design and produce the product or service. Consequently, this has led to the development of quality system standards and guidelines that complement relevant product or service requirements given in the technical specification. When seeking ISO 9000 certification, it has to be considered that it: -Establishes a minimalist quality management system that facilitates consistent quality. -Specifies what processes need to be in place. -Is a process standard, not a product standard. -Is not a TQM process but does contain many TQM elements. -Requires ongoing audits (internal and external), plus re-certification. -Is expensive. -Requires you to document what you do and do what you document. ISO 9000 standards provide the company with a quality system that: -Standardizes, organizes and controls operations. -Provides for consistent dissemination of information. -Improves various aspects of the business based on the use of statistical data and analysis. -Encourages improvement. -Runs the business in a controlled and disciplined manner. -If non-conformance's occur, the cause can be determined and eliminated in order to prevent recurrences. If we read section 1. 0 (Scope) of the ISO 9000 standards we find two keys: Prevent problems (non-conformance's) before they occur and detect problems (non-conformance's) if they do occur.
The ISO 9000 quality management standards sets out the methods that can be implemented in an organization so as to ensure that customers requirements are fully met. Not only does a fully documented quality management system ensure the customers requirements are met, but also the organizations requirements will be met, both internally and externally and at an optimum cost. This is the result of efficient utilization of the available resources material, human and technological. The overall benefits of an ISO 9000 quality management system are the following: Increase Revenue - Access wider geographic markets by complying with a globally recognised standard. - New customers who require ISO 9000 compliance.
Preserve Existing Revenue - Reduce customer rejection of products / services because of poor quality. - Improve customer loyalty. Reduce Costs - Reduce or eliminate repetition of work. - Reduce warranty and customer support costs. - Reduce management time spent on putting out fires. - Improve productivity by doing it right the first time. ISO 9000 AS A ROUTE TO INTRODUCING AND IMPLEMENTING TQM Going for ISO 9000 registration is a good way of measuring your progress and monitoring your maintenance status. It can bring marketing benefits, but should be regarded as the beginning of a continuous improvement process (TQM), rather than the end. Visualize two circles, one about the size of a soccer ball and one about the size of a tennis ball.
Now overlay the two circles so that the smaller is inside the larger one. The large circle represents TQM and the small one ISO 9000. TQM is a larger, more comprehensive system, but almost everything in ISO 9000 is also in TQM. An analysis of both ISO 9000 quality management standards and TQM lead to the following conclusions: -A quality management system can be based on the principles of TQM and / or ISO 9000. -Both TQM & ISO 9000 include continuous improvement. -For most organizations, ISO 9000 establishes necessary process discipline and control, which is typically a prerequisite to the broader demands of TQM. -ISO 9000 requirements are minimum success requirements for almost all business. -ISO 9000 is the primary stepping-stone towards TQM for most organizations.
All around the world, in many developed and developing countries, TQM and ISO 9000 are promoted by government bodies and many firms. The UKs Department of Trade and Industry has published a full range of booklets and videos on TQM. The Single European Marketing Directive on Standards and Certification stipulates that ISO 9000 should be encouraged among its member countries. Many Japanese companies have introduced successfully TQM and ISO 9000. In 1992, the Chinese Government required that all foreign manufacturers investing in China and exporting their goods should seek ISO 9000 registration. All this evidence has supported one theme: ISO 9000 and TQM are the passports to success.
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Research essay sample on Benefits Of Tqm And Iso Quality Standards
