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Understanding a message and being able to decode the information is also an important part of listening. To be a good listener three techniques can be used to better understand what the speaker is saying. Empathizing with the point of the speaker by understanding and identifying with the thoughts feelings and ideas they have is one technique. This technique is also used for support and comforting the speaker. Questioning is also used for clarification of what was said or to gain more information. Questioning is a listening technique that is sometimes not used enough and if it is used in the wrong way.
When questioning a speaker you don't want to sound as if you are challenging them or mocking them unless under the proper circumstances. Paraphrasing is the third technique. Paraphrasing is when the listener repeats the speaker's statement in their own words to clarify their understanding. By using these techniques one can become a better listener and in turn a better speaker. (Tosca. 1997) Communication in interpersonal relationships is an absolute must, if there is no communication the relationship cannot grow or deepen. No madder what type of relationship it maybe acquaintances, friends, best friends, or intimate the communication is what made it what it is. The amount and type of communication is what makes the relationship.
There are different levels of trust, interaction, disclosure, and comfort in these relationships. To build a relationship you must go through three steps. Striking up conversation, keeping the conversation going, then depending on the conversation and how well you communicate with each other the choice of moving to deep friendship and or intimacy levels. Starting a relationship comes, as second nature to most of us but that isn't the hard part. Stabilizing and keeping a relationship is much harder to do. To stabilize a relationship you must speak openly, provisionally, descriptively, and while doing this treat the other person as an equal.
If you don't conflict is sure to come about. Communicating during conflict is very important when it comes to maintaining a relationship. There are many ways people deal with conflict; force, accommodation, compromise, collaboration, or withdrawal. Responding to conflict appropriately and effectively, managing conflict, and knowing how and when to initiate conflict are all-important skills to have in the communication process. Interpersonal communication involves many areas that require one to understand the techniques that are used to effectively communicate with others.
By learning more about these areas we can learn how to use these techniques in the relationships in our own lives. In doing this we can build stronger relationships that can bring us more satisfaction within ourselves. (Tosca. 1997) Personally, I think some qualified social workers have a know-it-all attitude. That is one thing you should not have if you want to be a good social worker. Social work requires more than just skills. You have to open up to the community and you must relate as a human being to the people you are trying to reach out to, without any clutter in your own mind.
Some people are intelligent but cannot relate. Even if they qualify as social workers, they will have a problem getting people to trust in working out something together. Bibliography: 1) Lee, Sharon M. (1998). Health and illness. American Journal of Public Health, 91 (2), 126 - 29. 2) Ginsberg, L. (2001). Careers in social work (2 nd ed. ).
Boston: Allyn & Bacon. 3) Zastrow, C. (2000). Introduction to social work and social welfare. (7 th ed. ) Brooks/Cole: California. 4) DuBois, B. & Krogsrud Miley, K. (1996). Social work: An Empowering profession (2 nd ed. ). Needham Heights, Massachusetts: Allyn and Bacon. 5) NASW Code of Ethics (May 1988 Revision) 6) Segal, E.
A. , & Bruzuzy, S. (1998). Social welfare policy, programs, and practice. Itasca, Illinois: F. E. Peacocks Publishers Inc. 7) Fanning, Patrick. (1995). Messages: The Communication Skills Book.
New Harbinger Publications 8) Tosca, Elena. (1997) Communication Skills Profile. Jossey-Bass
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Research essay sample on 2 Nd Ed Communication Skills
