Customer center

We are a boutique essay service, not a mass production custom writing factory. Let us create a perfect paper for you today!

Example research essay topic: Chief Operating Officer Amp T - 1,551 words

NOTE: Free essay sample provided on this page should be used for references or sample purposes only. The sample essay is available to anyone, so any direct quoting without mentioning the source will be considered plagiarism by schools, colleges and universities that use plagiarism detection software. To get a completely brand-new, plagiarism-free essay, please use our essay writing service.
One click instant price quote

Industry Leaders Total Industry Earnings for 2004: 6. 8 Billion Dollars MCI Chief Operating Officer: Michael D. Cappellas 2003 Sales (mil. ) $ 27, 315. 0 1 -Year Sales Growth (15. 2 %) 2003 Net Income (mil. ) $ 22, 211. 0 2003 Employees 56, 600 1 -Year Employee Growth (9. 7 %) Total Market Share 18. 6 % AT& T Chief Operating Officer: David W. Dorman Vice President: Thomas W. Thornton 2004 Sales (mil. ) $ 30, 537. 0 1 -Year Sales Growth (11. 6 %) 2004 Net Income (mil. ) ($ 6, 469. 0) 2004 Employees 47, 600 1 -Year Employee Growth (22. 7 %) Total Market Share 19. 5 % Sprint Chief Operating Officer: Gary D.

Free 2004 Sales (mil. ) $ 27, 428. 0 1 -Year Sales Growth 4. 7 % 2004 Net Income (mil. ) ($ 1, 012. 0) 2004 Employees 59, 900 1 -Year Employee Growth (10. 5 %) Total Market Share 13. 5 % Information from CNN. money. com History Alexander Graham Bell patented the telephone in 1876, and formed Bell Telephone which licensed local telephone exchanges in major US cities. AT& T was formed in 1885 to connect the local Bell companies. Their logo read "The Bell System: AT& T and Associated Companies. " The network grew rapidly with the slogan "one system, one policy, and universal service. " In 1913 AT& T agreed to become a regulated monopoly. Their monopoly would be allowed, but they had to connect competing local companies and let the Federal Communication Commission (FCC) approve their prices and policies Competition began creeping in 1956, when the courts overruled an FCC ban on Tom Carter's Hush-a- Phone, a device which snapped on to a telephone and made it possible for the user to speak in a whisper.

That was perhaps the first step in the dissolution of telephone monopoly. The Hush-a-Phone decision paved the way for 110 and 300 bit per second acoustically-coupled computer terminals, like the one shown here. Mr. Carter returned to court with his Carterphone, a device for patching radio calls into the telephone network. The 1968 Carterphone decision allowed the direct connection of devices to the AT& T network, creating an opportunity for many competitors. Where do you think we would be today, if all telephones, modems, FAX machines and answering machines were sold by one company?

The FCC also decided to permit a startup company called MCI to set up microwave links along the highway between Chicago and Saint Louis. On January 1, 1984, a court forced AT& T to give up its 22 local Bell companies, establishing seven Regional Bell Operating Companies (RBOC). A few local companies that were not wholly-owned subsidiaries of AT& T remained independent, but the Rbocs were very powerful and covered the US. Since that time, mergers have reduced the number of Rbocs to four: Verizon (originally Bell Atlantic and None), Qwest (Qwest Communications International took over US West), BellSouth and SBC (originally Southwestern Bell and Pacific Telesys).

The AT& T logo has evolved to reflect changing market conditions AT& T also spun off their equipment manufacturing and research operations. They became a long distance carrier with a new logo. AT& T had competition in long distance from companies like MCI and Sprint, but the Rbocs could only offer local service. The Telecommunications Act of 1996 required Rbocs to allow competitors access to their local lines at regulated wholesale rates.

In return, Rbocs could offer long distance service if they demonstrated there was local competition in their market. In February 2004, the FCC ruled that electric power companies could use their wiring for Internet service, including voice over IP (VOIP). They also ruled that Pulver. Com and other companies providing computer-to-computer VOIP service should not be subject to the same regulations as telephone companies. Like the Carterphone case, this may turn out to be a watershed event in the erosion of local telephone monopolies. Others fear that it may strengthen the telephone companies.

It is too soon to tell. Other nations have also introduced private ownership and competition in the telephone industry. Until 1984 AT& T was a regulated monopoly in the US, but it was privately owned. In other nations, the telephone company was usually a government owned and operated monopoly. By 2001, most of those incumbent telephone operators had been privatized. Only two percent of world telecommunication revenue is generated by companies that are fully owned by the government.

In spite of privatization and the introduction of competition, the initial incumbent telephone companies remain very powerful, accounting for 85 % of telephone company revenue. This is the case in the US also. The Rbocs remain dominant, although they are under threat from wireless operators, cable companies, VOIP providers, etc. Like incumbents in every nation, they use their influence and the courts to maintain their power.

Products and Services Telecommunication Industry is known for its basic telephone services. Such as long distance phone calls, local calls and 411 information services. However over the years the have expanded the services and products that they provide. Many companies now offer their own brands of telephones products, such as home telephones and answering machines. They have also with many new services such as prepaid calling cards which allow customers to make a call from any pay phone any place in the world.

In addition to calling cards all companies also offer collect calls which allow the caller to call anyone and have it billed to the person receiving the call. Due to the rise of the internet many phone companies now offer some sort of internet connection services, which allows them to pay one monthly fee for both home telephone calls and the internet service. Also in order to keep up with the cell phone market many companies now offer caller ID and voicemail. The caller ID allows you to see who is calling before you answer your phone by displaying the incoming calls number on a screen. Voicemail makes there no need for a answering machine because it stores your messages electronically within the phone system.

Both of these features come standard on cell phones and by having them available on your home phone has help to keep some customers using their home phones and not canceling their services. Major Issues Issue # 1 Cell phones have taken most of the communication industry, over many people no longer see the need to have home phones because there cell phone can do all the same thing and most of the time are cheaper. The home telephone industry has been fighting to get customers of their cell phone and on to there home. I feel that this problem can be solved in a number of ways. The first and most basic solution is to make home phone as closely priced to cell phone charges as possible. Also remind customers that with a land line that you never get a bad connection, you always able to make your call because you are never out of range and that you can never go over your minutes and be charged extra for your calls.

Something else that might help them to compete is offer some of the same services such as caller ID and voicemail for no charge just as the cell phone companies do. Issue # 2 How do you get new customers in ever changing environment? Many companies have problem getting customers to switch from one service to another. This is a big problem among large companies because they are always trying to get customers onto their service and away form their competitors. The key to solving this problem is finding what the customers find wrong with their service and making it an issue with yours. Pushing that you care about what they care about and you will work as hard as you can to make it right.

This will also help to keep your current customers happy and make them stay with your service and not move to one of your competitors. That is truly key because if you can get new customers but cant keep the ones you have it really makes no difference. Issue # 3 Many large companies are faced with a problem of being under constant watch from the government. The reason for this is because many of them are to big and fall under the anti trust laws. An example of this is AT& T, they have been broken up many times in their companies existent.

The way that these large companies should go about this is when starting a new venture they should start smaller companies to run the service. Also they should look partner up with smaller companies which can help them deal with customer service and local matter. The reason that this is necessary is because large companies have trouble when it comes to dealing with individuals so by letting a smaller company handle that part would help them tremendously. Bibliography "Products and Services. " AT& T. 16 Mar. 2005 < web "Telecommunication Leaders. " 01 2003.

Hoovers. Hoovers. 16 Mar 2005 < web id = 18 1 > . "History of MCI. " History. MCI. 16 Mar. 2005 < web Marks, John. "CNN Money. " Telephone Leaders. CNN. 16 Mar. 2005 < web


Free research essays on topics related to: net income, telephone companies, amp t, caller id, chief operating officer

Research essay sample on Chief Operating Officer Amp T

Writing service prices per page

  • $18.85 - in 14 days
  • $19.95 - in 3 days
  • $23.95 - within 48 hours
  • $26.95 - within 24 hours
  • $29.95 - within 12 hours
  • $34.95 - within 6 hours
  • $39.95 - within 3 hours
  • Calculate total price

Our guarantee

  • 100% money back guarantee
  • plagiarism-free authentic works
  • completely confidential service
  • timely revisions until completely satisfied
  • 24/7 customer support
  • payments protected by PayPal

Secure payment

With EssayChief you get

  • Strict plagiarism detection regulations
  • 300+ words per page
  • Times New Roman font 12 pts, double-spaced
  • FREE abstract, outline, bibliography
  • Money back guarantee for missed deadline
  • Round-the-clock customer support
  • Complete anonymity of all our clients
  • Custom essays
  • Writing service

EssayChief can handle your

  • essays, term papers
  • book and movie reports
  • Power Point presentations
  • annotated bibliographies
  • theses, dissertations
  • exam preparations
  • editing and proofreading of your texts
  • academic ghostwriting of any kind

Free essay samples

Browse essays by topic:

Stay with EssayChief! We offer 10% discount to all our return customers. Once you place your order you will receive an email with the password. You can use this password for unlimited period and you can share it with your friends!

Academic ghostwriting

About us

© 2002-2024 EssayChief.com