Example research essay topic: Business Transactions Log Satisfied Vs Dissatisfied Customers - 1,432 words

NOTE: Free essay sample provided on this page should be used for references or sample purposes only. The sample essay is available to anyone, so any direct quoting without mentioning the source will be considered plagiarism by schools, colleges and universities that use plagiarism detection software. To get a completely brand-new, plagiarism-free essay, please use our essay writing service.
One click instant price quote

... ch I had in Outlook. So I bought the software online and downloaded and installed it. It worked. However, a few days later when a virus ravaged through my home network leaving my computer's operating system damaged I had to reload everything back up.

However, when I tried to re-download the software from AOL 2 POP's site they acknowledged that I needed to buy a new license for the software that I previously owned, although I need the license key for software. I had to make a written request and only after 2 weeks did they send me the software through mail on a cd. This period of time if I had used my AOL inbox for business probably would have left out of business for their failure to put a security mechanism for an occurrence such as the one that happened to me. They were not able to verify if I was the real owner by installing some verifying script on their website that let a verified owner re-download already purchased software. 8 (Satisfied, Home Depot) I accompanied my father to Home Depot for a few paint items he need to buy to spruce up the house.

We arrived, found the products and realized that the lines were so long that he estimated that I could " ve taken us 45 minutes just to get in the front of the line. However he noticed after having already waited 10 minutes in line that their was this machine in the middle of all other lines that seemed to have this scanner and screen which only a few customers were using. He asked to investigate if it was possible for us to use this line. After investigating his suspicion I notified him that he was correct in his assumption and we directly headed over to that line. We just scanned every item manually without the help of an attendant and paid by credit card for the items we purchased and left quickly. The security feature was the guard at the door matched the printed receipt with the contents of items in your cart to see that you didn't steal anything.

I was satisfied with this purchase; because they gave customers more options to pay and overall a quicker process because even now it's still the shortest line there. 9 (Dissatisfied, Best Buy) My father bought a memory stick from Best Buy. The advertisement in the paper said the memory stick cost only $ 15 with manufacturer's and store rebate. So under the assumption that they would both honor that he bought the memory stick and sent the rebates to get redeemed. The manufacturer sent the rebate for $ 15 but Best Buy said that the OPC Code that my father sent was not the correct one. I checked to see if my father was in error and upon further inspection found that the one my father sent is the only one that can be physically seen on the box or inside the box.

So we complained and one day this summons to join a class action lawsuit against Best Buy in conjunction with a number of consumers who didn't have their rebate offers honored were suing the company for just that, ripping them off. My father needless to say didn't have the time to quarrel over $ 30 and just decided not to deal with Best Buy's rebates ever again. Needless to say he was dissatisfied with Best Buy's fraudulent advertisements and can not really be justified given the fact that many people have come forward with similar complaints about this company. 10 (Satisfied, ThinkGeek. com) I was studying for finals and needed a pick me up.

I remember hearing about this caffeine shop that catered to programmers or students online called ThinkGeek. com. So I went online to check out their supply. Happy to see that there was a great assortment and variety of differing caffeine pills to drinks and other stimulants. It was great and they made bulk offer deals which offered a reduced price for buying bulk amount of product. For instance, what I eventually bought was a 24 pack of Red Bull that cost $ 30 bucks which normally would have cost $ 20 if I had just bought the 12 pack.

Their site was also secure, because it was designed by geeks, or programmers. What I came to notice that they offered a great deal of computer related equipment that particularly interested people like me, a programmer. I was enthralled and felt I was in play land. Needless to say I bought more than just the Red Bull that first purchase night and spent more time on the site than just the 2 minutes it took to find the Red Bull but close to 1 hour.

I was satisfied with this purchase and the site as a whole, because they carved out their niche target market and carefully identified and catered to them, which made me feel good, because their site was so well done and so thoughtfully stocked with stuff I liked that they made a new loyal customer out of me, which attributes to their Customer Relationship Management business strategy to gain market share. 11 (Dissatisfied, Taco Bell) Me and my friends after a hard night of lifting weights we went to the local Taco Bell to get a late night bite to eat. We took the drive through, pulled up and made our orders. Upon paying the worker at the window after carefully counting our money the worker notifies us that we were short $ 5. Needless to say we were all abit shocked and taken aback since we had carefully counted the money before handing it over to him. Under the breathe we began to make fun of him so that he wouldn't hear give us abit of relief to take jabs at this incompetent worker who can't even do the easiest of jobs right. So we looked at him and insisted that he recount the money.

But he told us that he had already deposited it in the cash register and said just to pay him. At this point in the transaction he had already given us our food so there was no real point in sticking around than to humor the incompetence of this fool. So when his attention was taken away we quickly accelerated back home. I was dissatisfied with that particular Taco Bell employee's customer service. Whatever happened to "Customer I always right." He made that particular chain of Taco Bell look bad for hiring him and if he stays hired their revenues will fall considerably or more people will just avoid him, because like us think he is ripping you off by adding some phantom charge. 12 (Dissatisfied, PC CLUB) In this encounter I wasn't the one personally involved in the transaction but my friend who was in the market for a new computer. He wanted dual functionality of being able to day trade and play games on that computer.

So I being the only computer expert asked me for a list of specifications regarding the type of computer he need to be to be able to accomplish the task he had mentioned. I listed them and even offered to accompany him to shop for the new computer. Without my consultation he trusted a mutual friend of ours who had a friend who had built computers for a living and made a deal to buy a computer from him. So my advice was already after the fact and he called the builder of the PC up to have me to talk to him to reassure him that what he agreed to buy was really the PC he had to described to me earlier. Upon talking to the guy over the phone I asked him specific questions regarding the components that I know needed to be in the computer and he couldn't answer me with any degree of specificity which made me wonder where he worked, so I bluntly asked him. He answered he worked at PC Club and I was taken aback since I already had previous bad experiences with them and shared them my friend after our conversation.

I also shared him my worries about the guy's responses and he said he couldn't do anything. The computer arrived and worked just as my friend desired and my worries were never realized, but was shock to see and dissatisfied I was with PC CLUB's bad customer relationship management, because they don't know how to orally communicate very well.

Research essay sample on Business Transactions Log Satisfied Vs Dissatisfied Customers